Welcome to our comprehensive warranty policy for vaping products. At Vape-Shop, we strive to ensure your satisfaction with every purchase. Please review our warranty terms for different product categories:
Vaping Kits, Mods, Batteries, Tanks, and Accessories
Warranty Duration: 6 months Expected Lifespan: 12 monthsImportant:
- Retain the outer packaging and sleeve, as they contain the product’s serial number required for warranty claims
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- Normal wear and tear, including scratches and discoloration from regular use, is not covered by the warranty.
Disposable Kits & Prefilled E-Liquid Pods
Warranty Duration: 3 months Shelf Life: Approximately one year Puff Count: As indicated on the device packagingNote:
- Longer draws may result in significantly lower puff counts.
- Keep the outer packaging and the device/pod for warranty claims, as they contain the product’s serial number.
E-Liquids & Drip Tips (Mouthpieces)
Due to health and safety considerations, we cannot provide a warranty for these items. However:
- If a fault is discovered within 6 months of purchase, we will offer a replacement or refund.
General Warranty Information
- Our warranty covers manufacturer defects and includes replacements for faulty or irreparable products.
- If an item is determined not to be faulty, it will be returned to you.
- We reserve the right to decline a refund or return if we believe the item has been damaged.
- Customers are responsible for return postage costs.
Making a Warranty Claim
To initiate a warranty claim, please provide:
- Proof of purchase
- Product serial number
- Description of the issue
Our customer service team will guide you through the warranty process to ensure a smooth experience.At Vape-Shop, we stand behind the quality of our products and are committed to your satisfaction. If you have any questions about our warranty policy, please don’t hesitate to contact us.